Responsible for the management and accountability of the front office operations. Ensuring the highest standards of customer service are delivered and budgeted revenue and profitability are achieved. Ensuring the smooth running of all the front of house operations through communication and in providing an excellent environment for guests and staff across all areas of the hotel. Maximises revenue for bedrooms, ensuring all revenue avenues are explored and utilised and all reservations are carefully input.

Ensures forecasting and reporting are accurate and revenue targets are met. Ensures the reservation process is fully mapped out for all team members and guest satisfaction is tracked and improved. Ensures all PCI and GDPR requirements are met. Applicants must have the right to work in the UK; sponsorship is not available for this position.

OPERATIONAL RESPONSIBILITIES

• Ensures that the department works to the Departmental SOPs to deliver excellent customer service at all times, particularly paying attention to the reservations and pre-arrival process
• Proactively communicates with all operational departments to ensure that all customer information is distributed as required for all departments to exceed the customers’ expectation
• Co-ordinate all aspects of the guest liaison, from check-in, and check-out to taking guests to their room and dealing with any guest queries, ensuring the name is being used
• Identifies any potential problems and/or VIP requests and deals with any customer complaints in an effective and efficient manner
• Ensures all incoming emails and reservations are dealt with promptly, efficiently and accurately
• Ensures that all correspondence is filed accurately and can be retrieved promptly
• Ensures that bookings for each day are checked before arrival for accuracy and confirmation
• Ensures all reservations are tracked correctly for statistical purposes and all guest profiles are utilised as much as possible
• Drives the team to deliver all aspects of their role to meet and exceed standards and expectations
• Ensure all VIP requests are dealt with accurately and that every effort is taken to ensure they receive appropriate service
• Manage the PMS system (Guestline) including room allocations
• Train members of the department and other employees as and when required, specifically in relation to new procedures and information
• Ensures staff attend inter-departmental meetings as required and encourages staff to voice ideas and opinions that may be helpful to the hotel or department
• Ensure all relevant reports are prepared e.g. Daily Brief, Dinner booking sheet including a handover/DM log
• Brief staff on any new promotions/internal issues of which they need to be aware
• Liaise with Housekeeping and Maintenance ensuring that any guest feedback is actioned and that the room stock is kept updated/maintained
• You are expected to be presentable at all times
• Is fully aware of, competent in, and follows at all times: Hotel fire procedures and hotel security procedures; Hotel health & safety policy and procedures; Hotel facilities and opportunities to promote these to customers; Hotel and departmental operational standards and procedures; Short- and long-term sales and marketing promotions; Customer service standards; Company and Hotel performance and conduct guidelines, policies and procedures

SALES / REVENUE

• Working closely with the Hotel Manager, Brand Director and Sales Executive to ensure full knowledge of the hotel’s revenue management and rate strategy and that any actions are followed up promptly and sales and promotional activities are in place to maximise bedroom revenue
• Together with the management team develops, implements and evaluates the hotel’s general business plan, hotel budget and objectives programme to ensure optimum guest satisfaction, sales maximisation and profitability on an ongoing basis
• Monitors historical, present and future trends, practices and systems in the hotel industry to ensure that the revenue strategy is competitive in the marketplace
• From the above stay abreast of the revenue forecast to understand and report possible low periods so action can be taken
• Ensures correct pricing positioning and strategy is in place, in line with the direction given by the Brand Director and Hotel Manager
• Perform show arounds of hotel to agents and corporates when required
• Send social media activity to sales & marketing for social media updates
• Generate new sales leads through front office department and follow up to ensure we secure the business and passing these on to the Sales Executive
• Negotiates, within the limits of authority, rates with potential hotel guests
• Drive the sales culture in the hotel through active involvement in the sales process
• Weekly forecasts and communicates of any revenue related issues in the revenue meeting
• Maintains ideal inventory levels on the reservations management system at all times
• Encourages up-selling in order to maximise rates
• With the Brand Manager, develops relationships with key travel agents in order to achieve the best service, and maximum return for the hotel

FINANCIAL & ADMIN

• Daily check of the previous day’s work; posting deposits, cashiers reports, and petty cash receipts. Ensure credit cards balance bank to PMS
• Achieve targets for revenue and sales growth and assist in attaining the budgeted profit
• Prepare various reports as will be from time to time required
• Resolving any queries regarding invoices and payments.
• Controls commission statistics for travel agents and ensures accurate tracking of these
• Liaises with the Accounts department regarding credit issues and control of poor accounts/account problems
• Ensures all commissionable reservations/travel agents are tracked accurately in order to avoid excess commission payments
• Follows up cancellations/non-arrival policy in order to gain additional revenue
• Prepare daily reports as required and reconcile shift transactions.
• Manage guest payments, invoices, receipts and follow up any outstanding bills/invoices keeping the ledgers within 30days
• Reconcile petty cash and ensures that all floats are signed in/out and are maintained at the agreed level

HUMAN RESOURCES

• Utilises leadership skills and motivation to maximise employee productivity and satisfaction
• Training and motivating the receptionists, ensuring a consistently high standard of guest service
• Managing the day to day operations of the front office department
• Mentor and develop Front office staff; provide learning opportunities by assigning new tasks in all Front-of-house responsibilities
• Maintaining front office standards and training and conduct 1-1’s and monthly meetings as required

HEALTH & SAFETY/ LEGISLATION

• To be constantly vigilant in respect of Health & Safety issues and report risks
• To be constantly vigilant of security risks and immediately report any suspicious incidents
• Is constantly vigilant in respect of Health and Safety risks and reports issues
• Attends all fire, health and safety training as requested
• Is constantly vigilant of security risks and immediately report any suspicious incidents
• Is mindful of GDPR and confidentiality with regards to guest & employee personal data and complies with the current GDPR and PCI legislation
• Undertakes other duties from time to time as may be required

The Iconic Burgh Island Hotel is looking for a Receptionist to join its team. Being situated on it’s own private island, it is an incredible opportunity to be part of. If you are passionate about great customer service, then this may be the right role for you. Applicants must have the right to work in the UK, sponsorship is not available for this position.

JOB DUTIES

• Managing the booking process ensuring all relevant details are taken and the customer journey is personalised
• Make the customers’ stay a memorable experience by providing excellent service, communication and administration
• Answer the phone, take reservations and deal with any enquiries
• Be detail-oriented to ensure that all booking details and relevant reports are accurate and communicated to other departments.
• Prepare daily reports as required
• Manage guest payments, invoices, receipts and reconcile shift transactions
• Manage comprehensive handover to the following shift
• Communicate closely with Housekeeping on room departures, stayovers and arrival rooms for cleaning and opening of sofa beds
• Report maintenance items to the maintenance log book
• Ensure guest satisfaction at all times

SCHEDULE

• 10 hour shift
• 8 hour shift
• Day shift
• Monday to Friday
• Overtime
• Weekend availability

Due to access to Burgh Island, candidates must be fully flexible with their times and availability.

Burgh Island Hotel is a bucket list destination for many, but what is Island life really like? We’re totally unique, beautifully eccentric, we love creating memorable experiences, and we also remain a little bit of a mystery! Above all, we are here for our guests and we thrive on delivering the best service possible. If our description and your description match, a future at Burgh Island could be in the offing. Applicants must have the right to work in the UK, sponsorship is not available for this position.

Many of our talented team live and work in this beautiful location and, whilst we all work really hard, we also know the very best ways to spend our free time. From paddle boarding to kayaking and from cosy nights in The Pilchard to reading up about our many famous historical guests, it’s definitely a lifestyle career at Burgh.

GUEST SATISFACTION

• Encourage and further develop a culture of providing a personalised service to each guest
• Ensure all guest’s needs are catered for, no matter the demographic. Ensure we have the specific services that every guest may need

BAR SERVICE

• Ensure that guest experience in the bar is smooth, seamless and appropriate
• Ensure all guests are given a warm and friendly welcome
• Ensure all food/garnish is fresh and ready before the service
• Be able to build and maintain long-term relationships with regular guests
• Be able to recommend and upsell wine and beverages
• Be able to explain how various menu items are prepared, describing ingredients and allergens (if necessary)
• To continually build product knowledge and bar skills
• Check the identification of customers to verify age requirements for the purchase of alcohol
• Balance cash and credit card reconciliations at the end of the shift
• Attempt to limit problems and liability related to customers’ excessive drinking by taking steps such as persuading customers to stop drinking, or ordering taxis or other transportation for intoxicated patrons
• Ensure the bar is well-stocked with beer, wine, liquor, and related supplies such as ice, glassware, napkins, or straws
• Take beverage orders from serving staff or directly from patrons, and using EPOS systems enter these accurately onto the till. Collect money for drinks served or transfer to rooms immediately
• Efficiently and accurately serve wine, and bottled or draft beer. Mix ingredients, such as liquor, soda, water, sugar, and bitters, to prepare cocktails and other drinks
• Maintain cleanliness of bars, work areas and tables throughout shift
• Plan, organize, and control the operations of a cocktail lounge or bar
• Order or requisition liquors and supplies
• Serve snacks or food items to customers seated at the bar
• Be an ambassador for the bar and the hotel. Recommend other services (restaurant, Rooms) to patrons
• Provide guests with information about the hotel and about local areas, including giving directions
• Must have Cocktail/Mixology Experience

GENERAL RESPONSIBILITIES

• To be constantly vigilant in respect of H+S issues and report risks
• Maintaining high standards of quality control, hygiene and Health & Safety
• Organising cleaning rotas and records for bar and back-of-house areas
• Ensure all emergency procedures are viable and communicated
• To be constantly vigilant of security risks and immediately report any suspicious incidents
• Checking stock levels and communicating to the Restaurant Manager for ordering purposes
• Helping in any area of the bar/restaurant when circumstances dictate
• Attend meetings as required

Mixology experience essential

RESPONSIBILITIES FOR STANDARDS

• Assist with Monthly stock-take
• Prepare dishes to the highest standards of quality, safety and consistency
• Ensure recipes are followed to ensure the risk of cross-contamination are kept to a minimum
• Ensure brand standards are followed to ensure consistency of quality
• Work as part of a team in the preparation, cooking, garnishing, or presentation of food
• Follow standards and regulations relating to cleanliness, hygiene and safety
• Ensure the chef is informed where food or other supplies need to be ordered
• Check the quantity and quality of received products
• Work with the Head Chef to ensure departmental compliance with all relevant regulations (e.g.
  COSHH, HAACP, Fire & Food Hygiene)
• Ensure the Head Chef is notified of equipment malfunctions and breakdowns

GENERAL RESPONSIBILITIES

• To follow the hotel’s procedures should staff require to exit the building for any reason
• To ensure staff do not enter any unauthorised areas
• To feed back any matters of concern as soon as possible to the Hotel Manager

JOB DESCRIPTION

GUEST SATISFACTION

• Encourage and further develop culture of providing a personalised service to each guest.
• Ensure all guests needs are catered for, no matter the demographic. Ensure we have the specific services that every guest may need.
• Promote more locality and provenance in products offered
• Promote more detailed / funnelled feedback from guests

BUSINESS RESPONSIBILITIES

• Take responsibility for the business performance of the restaurant.
• Analysing and planning restaurant service to ensure coherent and clear service style
• Ensuring rotas are completed and live as per company standard
• Ensuring that the team get a balanced work/life balance with rotas reflecting this ethos
• Ensuring effective shift planning as per agreement with Line manager
• Creating and executing plans for department sales, profit and staff development.
• Preparation of purchase orders for required equipment
• Planning and co-ordinating menus with the Exec chef and Functions manager
• Liaise with Bar manager and Sommelier to ensure stock levels are correct with customer expectations

FRONT-OF-HOUSE RESPONSIBILITIES

• Co-ordinating the entire operation of the restaurant during scheduled shifts.
• Managing staff and providing them with feedback.
• Responding to customer complaints.
• Ensuring that all employees adhere to the Company’s uniform standards.
• Advising customers on menu and wine choice.
• Recruiting, training and motivating staff.
• Organising and supervising any area of the restaurant when circumstances dictate.
• Visible head of operation to customers

GENERAL RESPONSIBILITIES

• To be constantly vigilant in respect of H+S issues and report risks
• Maintaining high standards of quality control, hygiene and Health & Safety.
• Organising cleaning rotas and records for bar and back of house areas.
• Taking responsibility of all HR matters and keeping up-to-date with staff HR files.
• Ensure all emergency procedures are viable and communicated.
• To be constantly vigilant of security risks and immediately report any suspicious incidents
• Checking stock levels and ordering supplies.
• Preparing cash drawers and providing petty cash when required.
• Helping in any area of the bar/restaurant when circumstances dictate.
• Attend meetings as required.

Job Types: Full-time, Permanent

Schedule:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Day shift
• Monday to Friday
• Overtime
• Weekend availability

Supplemental pay types:

• Bonus scheme
• Performance bonus
• Tips

Ability to commute/relocate:

• Bigbury on Sea TQ7 4BG: reliably commute or plan to relocate before starting work (required)

Seasonal Role from April 2025 – October 2025

At Burgh Island Hotel, we have one mission – to deliver hospitality from the heart.

To help us with this, we are looking for fantastic and talented people that have a passion for delighting our guests and providing truly memorable moments.

We’re a close-knit and supportive team at Burgh Island Hotel who strive for excellence, and we have fun achieving it! We hire on attitude, values and personality and always show flexibility to help accommodate your needs. We look for individuals who share a passion for excellence and who infuse that enthusiasm into everything they do.

WHO ARE WE LOOKING FOR

• Fun, bubbly and energetic people – experience is not essential, but an eagerness to do well is
• A passion for great food, coffees, cocktails and wine
• A desire to delight every guest
• Work well in a team, but can also use your own initiative

WE’D LOVE IT IF YOU

• Have some experience serving or hosting in a luxury hospitality environment
• Empathetic with a talent for building rapport, and reading each guest’s desired level of interaction
• Can efficiently communicate and prioritize tasks
• Have a passion for guest service, as well as food and drinks

WHAT’S IN IT FOR YOU?

• Being part of the Burgh Island Hotel family – our culture is unique and supportive
• We will entrust, empower and train you to fulfil your potential
• Benefit from training and development opportunities
• A competitive salary and benefits
• Employee assistance programme
• Work with a team of EXTRAORDINARY people

SCHEDULE

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Day shift
• Monday to Friday
• Weekend availability

At Burgh Island Hotel, we have one mission – to deliver hospitality from the heart.

To help us with this, we are looking for fantastic and talented people that have a passion for delighting our guests and providing truly memorable moments.

We’re a close-knit and supportive team at Burgh Island Hotel who strive for excellence, and we have fun achieving it! We hire on attitude, values and personality and always show flexibility to help accommodate your needs. We look for individuals who share a passion for excellence and who infuse that enthusiasm into everything they do.

WHO ARE WE LOOKING FOR

• Fun, bubbly and energetic people – experience is not essential, but an eagerness to do well is
• A passion for great food, coffees, cocktails and wine
• A desire to delight every guest
• Work well in a team, but can also use your own initiative

WE’D LOVE IT IF YOU

• Have some experience serving or hosting in a luxury hospitality environment
• Empathetic with a talent for building rapport, and reading each guest’s desired level of interaction
• Can efficiently communicate and prioritize tasks
• Have a passion for guest service, as well as food and drinks

WHAT’S IN IT FOR YOU?

• Being part of the Burgh Island Hotel family – our culture is unique and supportive
• We will entrust, empower and train you to fulfil your potential
• Benefit from training and development opportunities
• A competitive salary and benefits
• Employee assistance programme
• Work with a team of EXTRAORDINARY people

SCHEDULE

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Day shift
• Monday to Friday
• Weekend availability

Seasonal Role April 2025- October 2025

We are looking for three Chef De Partie’s wanting to learn and develop their career. Along with outstanding rates of pay, the successful candidates can expect the opportunity of career progression and job security. Furthermore, you will be working with some of the finest locally sourced ingredients to produce the spectacular fine dining menu which is on course for being awarded its first Rosette. Moreover, there is the opportunity of living in for any chefs looking to relocate to this beautiful part of the south Devon coast.

The Package:

• Salary starting from £28,554.25 Per Annum
• 48 hours per week
• Mixture of straight and split shifts
• 28 days annual leave
• Government pension scheme
• Monthly pay
• Meals on duty
• Uniform provided

Requirements for the role:

• Nail the attention to detail in the food offering
• Develop a stable, energised and professional relationship with colleagues
• Focus on sustainable practices to protect the business for the next generation
• Wants to be part of a progressive and forward-thinking business
• You will have good time management
• Have a cool and calm attitude
• Someone with a background of preparing fresh ingredients
• Demonstrate the ability to listen and follow clear instructions
• Be passionate to learn and develop your skill set
• You may need your own means of transport due to the location of the business
• Rosette experience is preferred

Sound interesting?

If this sounds like the perfect role for you and you would like to find out more, please apply with your CV.

Schedule:

• 10 hour shift
• Monday to Friday
• Overtime
• Weekend availability

Supplemental pay types:

• Bonus scheme
• Tips

SUMMARY

• To assist the Pilchard Head Chef in the maintenance of the highest standards of food preparation and presentation
• To assist Pilchard’s Head Chef in close control of food costs
• To maintain highest standards of cleanliness and compliance with Health & Safety regulations
• Applicants must have the right to work in the UK, sponsorship is not available for this position

BUSINESS RESPONSIBILITIES

• Assist with monthly stock-take
• Prepare dishes to the highest standards of quality, safety and consistency
• Ensure recipes are followed to ensure risk of cross contamination are kept to a minimum
• Ensure brand standards are followed to ensure consistency of quality
• Work as part of a team in preparation, cooking, garnishing, or presentation of food
• Follow standards and regulations relating with cleanliness, hygiene and safety
• Ensure the Executive chef/ Pilchard Head Chef is informed where food or other supplies need to be ordered
• Check the quantity and quality of received products
• Work with Executive Chef/Pilchard Head chef to ensure departmental compliance with all relevant regulations (e.g. COSHH, HAACP, Fire & Food Hygiene)
• Ensure the Executive Chef/ Pilchard Head chef is notified of equipment malfunctions and breakdowns

REQUIREMENTS FOR STANDARDS:

•  Check the quality of raw or cooked food products to ensure that standards are met
•  Instruct, supervise or coordinate activities of cooks or workers engaged in the preparation, cooking, garnishing, or presentation of food
• Monitor sanitation practices to ensure that employees follow standards and regulations
• Order or requisition food or other supplies needed to ensure efficient operation
• Check the quantity and quality of received products
• Inspect supplies, equipment, or work areas to ensure conformance to established standards
• Ensure that cleanliness if of the highest standard
• Work with Executive Chef/Head Chef to ensure departmental compliance with all relevant regulations (e.g. COSHH, HAACP, Fire & Food Hygiene)
• Determine production schedules and staff requirements necessary to ensure timely delivery of services
• Demonstrate new cooking techniques or equipment to staff as instructed by Executive Chef

GENERAL RESPONSIBILITIES:

• To be constantly vigilant in respect of H+S issues and report risks
• Maintaining high standards of quality control, hygiene and Health & Safety
• Taking responsibility of all HR matters and keeping up-to-date with staff HR files
• Ensure all emergency procedures are viable and communicated
• To be constantly vigilant of security risks and immediately report any suspicious incidents
• Attend meetings as required

A unique opportunity has come live with Burgh Island looking for a Sous Chef Pastry to join its brigade. Quality and creativity are second to none to wow all of our customers particularly with the re-launch of the hotel and particularly the revision of all food offerings. Applicants must have the right to work in the UK, sponsorship is not available for this position.

RESPONSIBILITIES

• Prepare dishes to the highest standards of quality, safety and consistency
• Ensure recipes are followed to ensure the risk of cross-contamination are kept to a minimum
• Ensure brand standards are followed to ensure consistency of quality
• Work as part of a team in preparation, cooking, garnishing, or presentation of food
• Follow standards and regulations relating to cleanliness, hygiene and safety
• Ensure the chef is informed where food or other supplies need to be ordered
• Check the quantity and quality of received products
• Work with the Head Chef to ensure departmental compliance with all relevant regulations (e.g. COSHH, HAACP, Fire & Food Hygiene)
• Ensure the Head Chef is notified of equipment malfunctions and breakdowns

GENERAL

• To follow Hotels procedures should staff be required to exit the building for any reason
• To ensure staff do not enter any unauthorised areas
• To feed back any matters of concern as soon as possible to the Hotel Manager
• To comply with all relevant Health & Safety and Food Hygiene standards
• Live in available, subject to availability
• Fine dining experience essential
• Rosette experience is preferred

This well-known Pub/Bar is looking for waiting staff for its Pub Bar and Café to deliver a great customer experience to all guests. Being located on Burgh Island, it is an incredible opportunity to be part of.

JOB DUTIES

• To only use approved chemicals and substances correctly and safely following certain procedures and by using correct dilution ratios
• To perform daily and deep cleaning duties as directed, only using chemicals for which you have received relevant COSHH training
• Check guests’ identification as appropriate to ensure that they meet the minimum age requirements for consumption of alcoholic beverages
• Ensure that the manager is informed of requirements for food stock, equipment, and chemicals as appropriate & with sufficient notice to ensure deliveries arrive before stock levels run out
• Check all menu items are available at the start of your shift and advise guests of unavailable items when menus are presented
• To ensure the safety of Hotel and Pilchard Inn guests and other team members on & off your shift. This includes relevant use of warning signage appropriate cleaning materials and reporting any incidents to your line manager
• To prepare all areas of the business for lunch and dinner service ensuring quality and cleanliness standards are adhered to, following SOPs for service and table set up
• Ensure menus are printed and ready for service
• To understand and be able to advise guests on matters of allergens and intolerances, ensuring guest satisfaction
• Ensure the guests receive efficient, friendly service
• To clean and restock the coffee machine, restocking the condiments, drinks preparation area and service equipment
• Ensure opening & closing duties are performed as per the departmental SOPs
• Perform any cashing up duties ensuring that all cash activities, credit card/room charges and vouchers balance reporting any discrepancies
• To ensure all wastage is recorded according to the correct procedure

SCHEDULE

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Day shift
• Monday to Friday
• Overtime
• Weekend availability

An exciting opportunity has arisen to join the Drivers team at the iconic Burgh Island Hotel. We are now looking for passionate people that would like to join the fantastic team to deliver an excellent and memorable experience to all of our guests.

Our Drivers are an essential part of the team and the first people our guests meet when arriving for their stay at Burgh Island Hotel.

REQUIREMENTS

• Hold a full UK Driving licence
• Preferably have driving experience (although full training will be provided)

JOB DUTIES

• Driving the Iconic Burgh Island Sea Tractor from Island to Mainland across the beach to pick up/drop off arriving and departing guests, as well as public day visitors to the island
• Driving the hotel Land Rover’s from Island to Mainland across the beach to pick up/drop off arriving and departing guests
• Collecting and Delivering Guest luggage to/from hotel rooms
• Collecting Laundry and stock deliveries from the mainland drop off area and bringing to the hotel
• Assist guests with any queries and help they may have or need
• Keeping all vehicles clean and tidy
• Maintaining a clean and clear hotel driveway and entrance at all times

SCHEDULE

• 8 hour shift
• 40 hours per week

Spa Therapist – 0 hour – £12.21 per hour + 15% of net value commission on any treatments carried out

The iconic Burgh Island is looking for a Receptionist & Spa Therapist to join our team. Being situated on it’s own private island, it is an incredible opportunity to be a part of. Please note that you must have relevant spa qualifications.

Your main role as Spa Therapist will include:

• To carry out and manage a wide range of holistic treatments we offer.
• Take Spa Bookings
• Send out Spa Promotions
• Provide excellent customer service and customer care as part of the consultation process, treatment and after care.

In quieter times you will be expected to help out our Reception Team in the Hotel with duties such as:

• Answering Telephone Calls
• Making Reservations
• Answering Emails
• Answering Guest Enquiries
• Managing Guest Payments, Invoices and Receipts
• Communicate closely with other Hotel Departments

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Monday to Friday
• Overtime
• Weekend availability